Mascouche · Emergency and planned plumbing
Looking for a plumber in Mascouche for a leak, blocked drain or water in the basement? Plomberie Anjou takes emergency calls 24/7 and requests for planned plumbing work. Describe the affected fixture or area and how to access it so we can assess the next step.
Emergency calls 24/7
RBQ 5688-9025-01
CMMTQ member
When water keeps coming in
Call if a leak is spreading, a floor drain overflows or the water level in the sump pit keeps rising. Tell us whether water is still flowing, whether several fixtures are affected and whether the basement can be accessed safely.
If the fixture’s shutoff valve is safely accessible, close it gently. If you know where the main water valve is and can reach it from a dry location, it may let you stop the water supply. Do not force a stuck valve.
Stop using fixtures that send water into the drainage system. Avoid contact with wastewater and report which drains are backing up. Our sewer backup service page explains the checks that may be needed.
Stay out of the area and do not touch appliances or the electrical panel. Follow Hydro-Québec’s flooding safety guidance. If there is immediate danger, call 911.
Repair or replace
Where the problem appears helps guide the first check. A planned replacement can also be prepared before equipment stops working.
Water supply and connections
A dripping connection, a valve that no longer closes or moisture near a pipe: describe what you can see and whether the leak changes when a fixture is used. A stain on a wall calls for finding the source before making repairs.
Drainage
A slow sink and several fixtures backing up point to different possibilities. Identify the affected fixtures, how often the blockage returns and any attempts to clear it so the plumber can assess the problem.
Planned plumbing work
To prepare for a replacement, provide the tank capacity, a photo of the rating plate and details about access. A leak at the base of the water heater calls for a phone call to assess the situation and what needs to be done.
Pressure and municipal water
Note whether the change affects one faucet, hot water only or several fixtures. Mention when it started, too. These observations help distinguish a local fixture problem from a change in the building’s water supply, without assuming the cause over the phone.
Basement plumbing and prevention
Water in the basement does not, on its own, tell you which equipment is needed. Describe whether water is entering the sump basin, coming up through a fixture or appearing elsewhere. An inspection helps identify the cause and appropriate work.
A basin that fills without emptying, a pump that will not start or unusual cycling warrants a check. Keep access to the basin clear, without handling electrical equipment in water. Report any backup system and recent changes in operation.
This device helps limit wastewater flowing back toward the fixtures it protects. Its location, condition and connections need to be assessed. A pump does not perform that function. If an access cover leads to the valve, keep it available for the visit.
Before a planned visit
For a non-urgent repair or planned replacement, use the form to explain what you need. A photo may help show the equipment and available access; it does not replace an on-site assessment.
The cost depends on the source of the problem, accessibility, required parts and scope of the work. We clarify the work to consider based on the situation.
Explain what is leaking, draining poorly or no longer working, when it started and what was being used at the time.
Specify the floor, any access cover, the space available and information visible on the equipment.
Provide the Mascouche address and a callback number. If you rent, explain who can authorize the work.
Customer reviews
Read public customer reviews to learn about people’s service experiences with the team.
Mascouche and Terrebonne are separate cities in the MRC Les Moulins. For an address in the neighbouring city, visit its service page or check our North Shore plumbing coverage.
Practical questions
Yes. A running pump does not prove that water is being discharged properly. Describe the level, cycling frequency and when the problem started. Keep away if water reaches the electrical supply; do not dismantle the pump to look for the cause.
No. It addresses wastewater flowing back through drainage, rather than every possible entry point for water. Seepage through a wall or an overflowing basin requires a different assessment. Describe exactly where water appears before deciding which work is needed.
Check the City’s notices and instructions. Note whether several faucets are affected and when it started. An announced temporary change does not explain a visible leak or a persistent problem; share those observations when you call.
Yes. Explain the circumstances, such as after laundry, during heavy rain or when a particular fixture is used. Identify the affected fixtures and earlier repairs. If a leak becomes active or wastewater backs up, call instead of waiting for a form response.
No. Applications are subject to the City’s program criteria and available funds. Check the current conditions, eligible expenses and documents to keep. Having a repair done or equipment installed does not guarantee reimbursement.
