Privacy policy and cookies

Who is responsible for this policy?

This policy explains how 9286-5419 Québec inc. handles personal information through plombier-anjou.ca under the name Plomberie Anjou. The company holds RBQ licence 5688-9025-01 and is a CMMTQ member.

The policy covers website visits, inquiries and plumbing services. It also applies to communications with customers, building representatives and people authorized to act on their behalf.

What information may we collect?

The information requested depends on your interaction with us. We limit collection to what we need to answer your inquiry or carry out the work.

• Contact details: name, telephone number, email address, service address and preferred contact method.
• Service request: plumbing problem, building type, urgency, availability and access arrangements.
• Submitted material: photos, descriptions and documents you choose to provide.
• Administrative records: communications, appointments, estimates, work performed, invoices and payment-related information.
• Browsing information: IP address, device, browser, pages visited, referral source and cookie choices, depending on the tools used.

You may provide this information directly. It may also come from an authorized representative or a provider acting for us, where permitted.

Before sending a photo, check the details visible around the plumbing problem. Avoid including identity documents or sensitive information unrelated to your request.

Why do we use this information?

We use information to understand your situation, answer questions and confirm service coverage. It also helps us arrange appointments, perform the work and provide the agreed follow-up.

Records allow us to send an estimate or invoice, handle a claim and meet tax or professional obligations. Some information also supports website security and abuse prevention.

If analytics or advertising tools are configured, they help assess visits or campaigns. Their use remains subject to the required consent. A plumbing inquiry does not, by itself, subscribe you to promotional communications.

How does your consent work?

When consent is required, we explain the purpose of the processing and the information involved. A new use incompatible with the original request requires the applicable consent or legal authorization.

You may withdraw consent for future processing by contacting us. However, certain obligations may require us to retain a record. Withdrawing information needed for a requested service may also limit our ability to provide it.

Separate consents, including those for promotional communications and optional tools, must reflect specific choices. Requests involving a minor are handled according to the rules applicable to their age and circumstances.

Cookies and external services

A cookie is a small file that a website may store in your browser. It can support a function, remember a choice or help measure a visit.

Necessary cookies

Essential functions may use cookies for security, language preferences or remembering a privacy choice. Their presence and duration depend on the functions actually enabled.

Analytics and advertising

Google Analytics 4 may be used when configured and when the required consent is obtained. Google Analytics cookies, including _ga, may have a default lifetime of two years. This setting can be changed. Optional advertising tools have their own purposes and choices.

Changing your choices

When a preference manager is displayed on the website, you can review the categories it offers. You can also use browser settings to block or delete cookies. Some functions may then be limited. Deleting a cookie does not necessarily erase data already sent to a provider.

Google reviews and Trustindex

Embedded reviews use Trustindex. Loading this content connects your browser to an external provider, which may receive technical information associated with the request. This connection is separate from optional analytics or advertising tools.

For information about provider practices, read the policies of Google and Trustindex.

Who may receive personal information?

Access is limited to people who need the information for their role. This includes authorized personnel who answer your inquiry, schedule work, deliver the service or handle billing.

Providers may also process information for hosting, forms, email, telephone services, backups or maintenance. Advisers, insurers, professional bodies or authorities may receive necessary information where justified or legally required.

Information entrusted to a provider must be used within the authorized service. Disclosure may also be permitted in specific legal circumstances, including an investigation, a reorganization or the protection of the parties’ rights.

Processing outside Québec

Some providers may operate systems or process information outside Québec. Before a disclosure covered by the law, we assess privacy factors and establish the appropriate safeguards.

How long do we keep information?

Retention depends on the purpose, document type and status of the file. Information needed for an inquiry is kept for the necessary processing and follow-up.

Certain records must remain available for periods required by tax, professional or contractual obligations. A dispute or claim may also affect the applicable period.

When information is no longer needed and no obligation requires its retention, we securely destroy it. Anonymization may be used under the conditions established by law. An inquiry that goes no further does not remain active indefinitely.

How do we protect your information?

We apply reasonable measures suited to the sensitivity and use of the information. These include restricted access, technical controls, updates, backups and arrangements with providers.

Our governance practices address internal responsibilities, retention, destruction and complaints. No system eliminates every risk associated with transmission or storage.

When a confidentiality incident occurs, we assess the situation, reduce the risks and document the incident. We notify affected people and the Commission d’accès à l’information when the legal conditions require it. Please promptly report any concern.

What rights can you exercise?

Subject to the conditions established by law, you may request access to your information or correction of inaccurate information. You may also withdraw consent and ask questions about the handling of your file.

When the legal conditions are met, you may request certain computerized information in a structured, commonly used format. Rights relating to the cessation of dissemination, de-indexing or re-indexing may also apply.

To submit a request, describe the right you wish to exercise and the information concerned. We may verify your identity or authorization before releasing a record. Access and correction requests must receive a response within 30 days of receipt, subject to the applicable rules.

You may also submit a complaint to our person responsible for personal information protection. If your concern remains unresolved, you can contact the Commission d’accès à l’information du Québec.

The website is not used to make decisions that significantly affect you solely through automated processing.

Changes to this policy

We may revise this policy to reflect our activities, tools and applicable requirements. The date at the top identifies the published version. If a change requires new consent, that consent must be obtained before the processing concerned.